Privacy Policy


Welcome to White Oak Music Hall! This website and service is owned and operated by MVHTX Owner, LLC (“WOMH” or “we”). This Privacy Policy applies to our websites located at (the “Site”) and any of our social media accounts (“Social Media”). The Site and Social Media are collectively referred to as the “Services.”

This Privacy Policy discloses what information we may collect when you use our Services, how we may collect it, with whom we may share it, how we secure it, and certain other matters related to such information. This Privacy Policy also describes your choices regarding use, access and correction of your personal information. This Privacy Policy is incorporated into the Terms of Use for our Services. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use.  Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online or through our web-enabled services. 

Through your use of any of our Services, you consent to the practices described in this Policy.

Third parties

This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to our sponsors, partners, and other third parties (collectively, “Partners”) and we act as a service provider for our clients, promoters, and/or teams (“Clients”) when we sell tickets on their behalf. The use of information collected through our Service shall be limited to the purpose of providing the service for which the Client has engaged WOMH or as our Clients otherwise approve. Similarly, when using our Services you may visit other merchants (e.g. unaffiliated ticket sites) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. WOMH is not responsible for their actions regarding your information.

Types of information that may be collected      

For purposes of this Privacy Policy, “Personal Information” refers to information which can be used to distinguish or trace an individual’s identity, such as their name, email address, etc., and any other information about an identifiable individual. The Personal Information we collect is used to facilitate the purchase and delivery of tickets and/or other products, services, or information to our customers, and we may require our customers to provide certain Personal Information in some instances. We also collect non-Personal Information such as browsing patterns, and demographics, which does not reveal your specific identity, as further described below.

How is this information collected and used?

We generally collect information from you in the following ways:

Transaction Information   

If you place an order on our Services, we or our Partners will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We or our Partners will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to send you a record of your transaction. Please note, when we collect information through our Services, we will collect the information on behalf of ourselves and our Client or Partner. We will provide the information to that Client or Partner the time of sale. Our policy does not govern their treatment of your information.

When you purchase a ticket or other merchandise

The Personal Information that may be collected from our customers in completion of a ticket, product and/or service purchase, may include, but may not be limited to: customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer’s shipping address, phone number, and email address. If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to you. Please note, when we collect information through our Services, we will collect the information on behalf of ourselves and our Client or Partner. We will provide the information to that Client or Partner the time of sale. Our policy does not govern their treatment of your information.

Newsletters, Emails, Social Media

We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners or Clients (as appropriate) either by purchasing a ticket, registering for a particular newsletter, offer, or category of offers (e.g. Partner/Client offers), or in conjunction with a special feature for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication.

We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or if we need to provide information about an event for which you have purchased tickets, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Contests or Sweepstakes

We may operate contests and sweepstakes through the Services, which may require registration in order to enter. Your Personal Information may be used to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest or sweepstakes may also result in your being added to our marketing lists as well as those of our promotional partners associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on the Services, such as on a winner’s page. In some instances, a third-party advertiser or sponsor may operate or host a contest or sweepstakes on the Services and collect your information. In those cases, we may have no control over the information collected and accordingly urge you to review the official rules of the contest/sweepstakes as well as the advertiser’s or sponsor’s privacy policy, before participating.

Surveys or Voting

From time-to-time, we may request Personal Information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether to disclose information. At times, you may have to register to vote or to take part in a survey. By completing the survey, you consent to our collection of any Personal Information and other data you provide, and use of that Personal Information and other data to administer, respond to, analyze or otherwise complete the survey process or as otherwise described in this Privacy Policy.

Automatic collection when you access our Services

Our Services automatically collect certain information from you when you use them. For example, some of our Services use cookies and other similar tracking technologies to provide essential features and improve your experience when using our Services (see below for more information). Additionally, through our Services, our servers or networks may collect your device’s IP address and other device or network information, such as your screen resolution, OS version, browser version, and certain identifiers. We use this information to help ensure that our content is displayed properly, so that we can understand how, where and which devices access our Services, and to improve the quality and delivery of our Services. We may log click-stream or similar data for purposes of system administration, to improve our Services, to report aggregate information to our Partners, and other internal uses related to the Services. Click-stream data is information collected when you request pages from our Services, and may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, and other non-Personal Information. This data helps us analyze how visitors arrive at our Services, what type of content is most popular, what type of visitors are interested in particular kinds of events, content, advertising, and the like. We may associate click-stream, shopping cart, ticket purchase (whether complete or incomplete) and other similar data with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide to you. We do not link the information we store within the analytics software to any Personal Information you submit within the mobile application.

Cookies, tracking, and interest-based advertising

We and our Partners may use cookies, web beacons, and similar digital tracking technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Cookies are small data files transferred to your hard drive when your browser settings permit the acceptance of cookies. Similar technologies, such as web beacons or pixel tags function through the use of small files, such as a GIF or PNG, which are opened on a page, ad, or in an email. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information. To learn more about cookies, similar tracking technologies, and how they can affect your privacy, visit For example, our Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us determine which features and content on our Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience. Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content. You may or may not be offered a choice as to whether to have your information collected for that purpose. The information collected may include information about your visits to our Services, such as the pages you have viewed. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. This collection and ad targeting takes place both on our Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Services. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.


Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your Personal Information to these third parties and not to WOMH. 

How we process the information we collect

We primarily use information from users to manage and correspond with you about your orders, transaction or request, allow you to manage your tickets and other purchases, send you information and newsletters related to Client/Partner events, programs, offers, information and/or other events promoted by Clients, and for other matters described in this Privacy Policy. We may also use information in the file we maintain about a customer to resolve disputes and troubleshoot problems, or for our, or our Clients’, other business purposes. Please note, it may also be possible to register with a Client or Partner or other website/service through links on our Services, and in such cases, this Policy does not apply.

We may use the information we hold about a customer to maintain a customer profile about that customer. We use this and other information to improve our marketing and promotional efforts, to statistically analyze usage, to customize and improve our Services, and for the other purposes described in this Privacy Policy. We may also acquire information about you from other sources and aggregate it with the information we have obtained from you in order to create a more complete profile. The information we obtain may include past purchases or browsing history or other entities with whom you have created accounts.

To whom the information may be disclosed


Information we collect may be accessed by a variety of parties, depending upon the purpose for which the information was provided and the context in which the information was provided, or in accordance with your choices (for example, when you opt-in to receive Partner offers). We reserve the right to share your Personal Information with our current or future affiliated entities, subsidiaries, and parent companies. We may also share your Personal Information and other information with trusted third parties, such as our Partners, sponsors, or their affiliates and subsidiaries and other related entities for marketing, advertising, or other commercial purposes, and we may occasionally allow third parties to access certain Sites for marketing purposes. In addition, if you purchase a ticket on our Sites or through links we provide, your Personal Information may be shared with event promoters or otherwise in accordance with this Policy.

Your Ticket/Right Purchases

When you purchase a ticket, we may be contractually required to provide your Personal Information to the host of the applicable event (“Event Host”) so that they may communicate with you about the event you are going to attend.

Under these circumstances, we cannot offer you the option to opt-out from having your information passed to the Event Host or other third party. Event Hosts and other third parties are not subject to the provisions of this Policy, which means that they may use your Personal Information for purposes other than contacting you about the event you are going to attend, unless you contact them and request otherwise.

Our Service Providers

In order to process your requests we may provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process the transaction and deliver the tickets or other goods/services you have ordered. When we do so, we use reasonable efforts to assure that they comply with our Privacy Policy and applicable law. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

Other Disclosures

In addition, if we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer information may be part of the assets transferred. In such an event, you will be notified via email and/or a prominent notice on our website if any such change in ownership impacts the way in which your Personal Information is used with respect to our Services and business. We may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities, such as to comply with a subpoena or similar legal process; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.

How we secure your Personal Information

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.

Links to other Websites and Services

You should be aware that when you are on the Services you could be directed to other sites or services beyond our control. This Privacy Policy does not govern your use of any third-party websites or services. For example, if you seek to purchase a ticket to a concert that is not sold on one of our Services or click on a banner advertisement, you will likely leave our Service and move to a different website or service which is not operated by us. This includes links from advertisers, sponsors and partners that may use one of our logos as part of a co-branding agreement. These other websites or services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a website that is linked to our Services, you should carefully review that site’s privacy policy before providing any Personal Information.

A special note for parents concerning privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.

International Users/Transfers

By providing your information to the Services, you are granting your consent for the transfer of your information to the United States, as well as any other country in which our servers may be located. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

Notification of changes and acceptance of the Privacy Policy

By using the Services, you signify your agreement to the terms of our Privacy Policy. WOMH may change this policy from time to time. If so, any such changes will be posted on this page, so that the WOMH may keep its users informed of its information collection practices. If we make any material changes, we will notify you by means of a notice on this website prior to the change becoming effective, or as required by law. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Services shall constitute your acceptance of such revised Privacy Policy.