Safety Guidelines
Last updated: 06-03-2022
Jump to: COVID-19 Policy FAQS, Ticketing Policy
Because the circumstances surrounding COVID-19 can change rapidly, we are adjusting our policies to reflect community safety guidelines, governmental requirements, and requests from artists/performers. This page will reflect our most up-to-date policies. Please follow our guidelines when you are at WOMH:
We’re Cashless
Leave the cash at home and pay with credit or debit cards.
Follow staff’s direction
Please follow our staff’s requests.
Keep your hands clean
Wash your hands with soap and water.
Finally, we strongly recommend our guests read and follow the latest recommendations from the CDC on the prevention of COVID-19.
COVID-19 Concert Policy FAQ
DO YOU REQUIRE MASKS
No. Masks are not required but are strongly encouraged. The only circumstance in which masks are currently required is when the artist specifically makes it a condition of their show.
DO YOU REQUIRE PROOF OF VACCINATION?
No. Proof of vaccination is not required unless the artist specifically makes it a condition of their show and such requirement is not otherwise in violation of the law.
DO YOU REQUIRE PROOF OF A NEGATIVE COVID TEST?
No. Proof of negative COVID tests are not required unless the artist specifically makes it a condition of their show and such requirement is not otherwise in violation of the law.
DO YOU REQUIRE SOCIAL DISTANCING?
No, but social distancing on your own may be an option, depending on the room the show is and how many attendees have purchased tickets.
WHAT IF AN ARTIST DOES REQUIRE MASKING, COVID TESTING, OR A NEGATIVE COVID TEST?
If an artist specifically requires such precautions, and such precautions are not otherwise in violation of the law, you will be advised of those mandatory precautions in a separate email, to the email address associated with the ticket purchased. We recommend you whitelist ‘promotions@email.whiteoakmusichall.com‘ to make sure you receive our emails.
IF I DO NOT WANT TO COMPLY WITH ARTIST-MANDATED COVID REQUIREMENTS, CAN I GET A REFUND?
Yes, but only if you request a refund with 7 days of being emailed about the mandatory COVID-requirement. Be sure to check the email address you used to purchase your tickets, and also your spam and/or trash folders, in case they are mistakenly sent there.
WHAT OTHER PRECAUTIONS ARE YOU TAKING?
We continue to have hand sanitizer stations available (though customers can always use our restroom facilities to wash their hands, as well), sanitize surfaces between shows, and require staff and vendors working in indoor environments to wear masks. We are also placing indoor shows in our larger Downstairs room whenever possible and appropriate given the audience size to provide more room for social distancing.
CAN’T YOU JUST MOVE ALL YOUR SHOWS OUTDOORS?
No, we cannot. Contractual limitations we have with artists that specify the required room do not permit us to move shows outdoors without consent from the performer, and in many cases, it is not technically or economically feasible to move shows outdoors.
COULD SHOWS BE POSTPONED AGAIN?
Yes. If an artist requests that a show be postponed due to COVID, a show may be postponed. In that case, original tickets will be honored at the rescheduled date. If a rescheduled date is ultimately completely canceled, refunds will be issued once the show is canceled by the artist. In most cases, artists do their best to postpone and reschedule shows whenever possible.
Ticketing policy
Since the circumstances surrounding COVID-19 can change rapidly, please take a moment to review what happens if a concert reschedules or cancels:
- If you had tickets to one of our shows, we will be contacting you directly via email. We recommend you whitelist ‘promotions@email.whiteoakmusichall.com‘ and ‘help@seetickets.us‘ to make sure you receive our emails.
- All existing tickets will be honored at the rescheduled date. We are working with the artist’s team to reschedule and notify you as soon as possible.
- If a show is canceled, we will notify customers on an event-by-event basis detailing the refund process.